In a few steps, you can select a charging station, recharge your vehicle and pay with your Bip&Go account.
As soon as you have selected the charging station, you can click on "Let's Go" to get there. At the charging location, open the app, select the station and connector type. Click on "Start charging" by checking that you are on the right terminal. Confirm your choice to unlock the charging connector.
Attention, in order to view the prices and to be able to select the terminal, you must have a Bip&Go account and be connected to your account.
Unhook the connector from its bracket by pressing the button. Depending on the terminals and models, refer to the indications of the terminal. On the application you have a screen asking you to connect your vehicle. If you have any problems with this, you can click on "Need help" at the bottom of the page.
Connect the connector to your vehicle and press the button on the connector to trigger charging. Check that your vehicle is charging via the indicators on the vehicle (e.g. a light illuminates on the dashboard) as well as on your application. The "start loading" screen should disappear and make way for the "charging in progress" screen.
Wait for your vehicle to charge by performing activities near the charging station or by waiting for it to be recharged. Check the status of the charge from the app of your vehicle or on the terminal. If you exit/close the app a banner at the homepage allows you to return to the current reload.
As soon as the recharge is complete and at any time during the charging process, you can stop charging from the Bip&Go app by clicking on the "Stop charging" button. After confirmation, this will end your charging session. Depending on the charging station, you can view the amount of the recharge, which will be added to your Bip&Go bill for the current month, as soon as it stops or no later than 72 hours after the charging is stopped. Don't forget to unplug the connector from your vehicle and make sure it's plugged back into its stand. You can leave and continue your journey without having to take out a payment method or worry about how to pay for your recharge!
If you have any questions or encounter a problem, concerning the application, do not hesitate to contact our services who will be happy to help you:
● By phone at + (33)9 708 08 765 (non-surcharged call) from Monday to Friday from 8am to 6pm and Saturday from 8am to 1pm (excluding public holidays).
● From the contact form on the website: Bip&Go:
If you encounter a problem related to the station (e.g. out of service station, charging does not stop,...), a phone number is present on the charging station.